This ensures not only that any malware or other software installed by the scammer does not affect his computer, but also hides his true IP address and location from the scammers. Because of the risks involved in remotely connecting to an unknown computer, Kitboga uses a different computer than his while scambaiting the computer runs a virtual machine equipped with a virtual private network. As an example, in the case of technical support scams, the scammers request access to the victim's computer to "diagnose" a technical issue (where none exists), for which they then request payment to "fix". The scams against which Kitboga engages in scambaiting often require the victim to install remote desktop software. The common factor uniting Kitboga's characters is that they are not computer-savvy, giving the scammer confidence that the scam is more likely to succeed. He does this by imitating the accent or vocal intonation of the character he is trying to portray, often with a voice changer to alter the pitch of his voice. To misdirect scammers away from his real identity, as well as for viewer entertainment, Kitboga often poses as many different characters during his videos, including a grandmother named either Edna, Vera, Matilda, or Bernice Anders (a play on the name Bernie Sanders), a Russian man named Vicktor Viktoor, a valley girl named Nevaeh ("Heaven" spelled backward), or a competing technical support scammer named Daniel. He mixes elements of popular culture into his dialogue and wordplay into some calls for example, in one March 2020 call against a scammer falsely claiming to sell a COVID-19 cure, Kitboga implied the scammer should be called "Saint Anne", eliding the two words to sound like " Satan". Besides technical support scammers, he also engages with refund scammers, IRS scammers, social security scammers, and others. In his videos, Kitboga engages in scam baiting with several types of scammers. In May 2022, Kitboga was signed by Ryan Morrison's Evolved Talent Agency, again to expand Kitboga's goal of anti-scam messaging. In November 2020, Kitboga was signed by UTA, to expand Kitboga's anti-scam message. In March 2020, with the growing prevalence of the COVID-19 pandemic, Kitboga started baiting scammers who were selling an essential oil which they dishonestly claimed was a cure for COVID-19, following a United States Federal Trade Commission warning alerting consumers of coronavirus-related scams. Kitboga hopes that by wasting scammers' time, he can prevent them from scamming others, while also providing entertainment and education to his viewers. While he started out streaming for his friends on Twitch, his viewership soon started growing beyond his immediate circles. After seeing these videos uploaded to YouTube, he decided to replicate the calls himself. He then discovered " Lenny", a loop of vague pre-recorded messages that scam baiters play during calls to convince the scammer that there is a real person on the phone without providing any useful information to the scammer. In mid-2017, Kitboga found out that his grandmother had fallen victim to many scams designed to prey on the elderly, both online and in person.
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